Mr. Hossain is a seasoned process improvement and usability expert with track record 14 years of professional experience in different work arena of Grameenphone Ltd as regular employee and World Bank’s Business Process consultant of DWASA DWSSP project.
Core competence in process documentation & improvement, project management, customer service & usability including customer journey mapping, customer journey design, experience mapping, Service Blue print, campaign testing, heuristic evaluation, JAD (Joint application development) etc.
“Certified Usability analyst” (Human Factor International, December 2011, Bangalore, India)
Lean six sigma “Green Belt” certified professional–BMGI, India along with completion of projects.
Project Management Professional –ESI India