mubir2 With over 11 years of professional experience in a leading multinational company of Bangladesh, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management and Direct Sales.

He achieved his BBA and Executive MBA degrees from the Institute of Business Administration, University of Dhaka majoring in Marketing.

His strengths and achievements in brief:

  • Mr. Chowdhury is an expert in establishing and driving the NPS (Net Promoter System) to measure customer loyalty towards a brand as well as capture and mitigate major customer issues to improve overall customer experience.

  • As a Project Manager and a subject matter expert, he successfully managed and delivered the Net Promoter System Implementation project in the leading telecom service provider of Bangladesh, which was considered as the largest and most complex customer centricity enhancement project in the whole Group global portfolio.

  • He has designed and executed numerous engagement programs for customers as well as internal employees to improve customer centric mindset of the company employees as an enabler to become a truly customer centric organization.

  • He has played key role in developing end-to-end Customer Experience strategy and setting up CEX goal for the top mobile telecommunications company in Bangladesh.

  • During his engagement at Direct Sales, he personally has created and managed different high value key accounts as well as successfully led teams to manage high volume corporate customer portfolio.

Over the time, he has achieved the following professional qualifications:

  • Certified Lean Six Sigma Green Belt

  • Grameenphone Certified Project Management Professional

  • CBI-BITM certified trainer on Export Marketing Plan

Over the last decade of professional engagement, Mr. Chowdhury has acquired a good set of skills, to name a few:

  • Customer Experience Management

  • Net Promoter System (NPS) implementation and management

  • Customer Experience framework planning and implementation

  • Co-creation panel establishment and management

  • Key Account Management

  • Project Management

  • Lean Six Sigma methodology (continuous improvement)